About Us
Our mission “Bring our clientele consistent value through premium quality stylish products and superior service”
Solis is committed toward relationship investments, with all of its valued clientele.
Solis and our products have been featured in the United States and internationally in Lucky, Cosmopolitan, Life & Style, Rolling Stones, Billboard, Instinct, People, Teen People, Genre, Elle, GQ, Details, Star, InStyle, Travel & Leisure magazines, New York Times, American Idol, The O.C, MTV Road Rules and Warner Brothers in Brad Pitt's movie The Trojan Horse.
PR, Publication, Interview and Media requests Email PR Request
Vendor and New Product Requests Email Vendor & New Product Request
Visit the Solis Customer Support Center
Customer Email Solis
SUSA Trading, LLC - Worldwide Corporate Headquarters 12 12 Wyoming Street, Boulder City, NV 89005.
SUSA Trading, LLC - Order Management Warehouse, Retail and Returns 682 Wells Rd., Boulder City, NV 89005 1-(574)-971-4271 (8:00AM to 4:30PM PST)
California Retail Stores
Solis on Market, San Francisco 2231 Market Street, San Francisco, CA 94114 Telephone: 415-621-1300 Mon - Thurs 11:00 AM to 7:00 PM, Fri - Sat 11:00 AM to 8:00 PM , Sun - 12:00 to 7:00 PM
Solis at Galleria on Sunset Mall, Las Vegas 1300 West Sunset Road, Store Suite 1707, Henderson, NV 89014 Telephone: 702-433-5178 Mall Hours: Monday-Saturday: 10:00am-9:00pm, Sunday: 11:00am-7:00pm
Solis Showrooms:Steve Haas - steve@susatrading.com or srh70@comcast.net, Supatdit Samrid (Thai, English and Russian) - Email: supatdit@susatrading.com, Jose Cabaltera (English, French, German and Italian) - Email: jose.cabaltera@gmail.com
Our Returns Policy/Exchange Policy
You may return most items sold by SolisCompany.com within 21 day from the date of shipment. All returns from the Continental United States can be returned for a full refund, less shipping charges. Please include your order number, name, address and phone number for quick and efficient processing.
All clearance items are final sale, not returnable or exchangeable. We define clearance as... any item sold at 35% off or great from the original retail price. Clearance items are not eligible for sale codes, vip codes, any coupons or additional mark down offers.
SUSA Trading is unable to refund or incur shipping charges in both direction for returned product. Refunds will be issued less all shipping charges for the item or items, this includes free shipping offers.
You may also return online purchases at any Solis Retail Stores within 21 day from the date of shipment for an in-store credit. In-store returns require a copy of your packing slip or order confirmation, for prompt and expeditious handling. Refund request are accepted in-store, the refund will be issued to the method of payment by the company headquarters.
Solis Holiday Return Policy - For the holiday season, Solis will extend the period allowed for returns to accept all items purchased after November 27th to be returned for a full refund by January 9th, or 30 days after the purchase date, whichever is later.
We are unable to accept returns of certain items, including:
* Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap). * Any item that is not in its original condition, is damaged, or is missing parts. * Any product missing the serial number or UPC. * Underwear or Swimsuits * Last Call Sale Items * Grooming Products
All items that do not meet our return policy will be returned to the customer at their expense. Any item that shipping is not paid for within 14 days of 1st contact to the customer will be forfeited.
Unwashed, unworn, or defective merchandise may be returned with or without a receipt. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow two billing cycles for the credit to appear on the credit card's printed statement. We do ask that you pay the cost of the original shipping. For a full item credit: returns must include all original attached tags, boxes, authenticity certificates and in original brand new condition. Items return without original tags, boxes, and authenticity certificates or in original new condition will not be accepted.
All international sales are final. We are unable to accept returns for international shipments including Canada, Hawaii and Alaska.
When returning an item for an exchange please list the item or items you want to exchange. If applicable, include payment for the difference in price of items and shipping. Shipping cost are as follows 1item $6.95 – 2items $7.95, 3 items or more $8.95. We are unable to accept personal checks at this time. Please include a Certified Check or Money order with your exchange.
You may also exchange online purchases at any Solis Retail Stores within 21 day from the date of shipment for an in-store credit. In-store exchanges require a copy of your packing slip or order confirmation, for prompt and expeditious handling.
All clearance items are final sale, not returnable or exchangeable. We define clearance as... any item sold at 35% off or great from the original retail price. Clearance items are not eligible for sale codes, vip codes, any coupons or additional mark down offers.
All international sales are final. We are unable to accept returns for international shipments including Canada, Hawaii and Alaska.
If you return an item that was shipped directly to you from SolisCompany.com, you'll receive a credit for the value of your return. If the item was not shipped directly to you the credit will be issued to the original purchaser.
All returns and or exchanges MUST include Order# name, address & phone#. Items received without this information will not be processed.
Returns and or Exchanges send to: Solis Company Headquarters, Retail and Order Management 682 Wells rd. Boulder City, NV 89005
All clearance items are final sale, not returnable or exchangeable. We define clearance as... any item sold at 35% off or great from the original retail price. Clearance items are not eligible for sale codes, vip codes, any coupons or additional mark down offers.
Solis is dedicated to creating a safe and easy shopping experience for our customers. We currently accept the following methods of payment: Visa, MasterCard, Discover, PayPal and Money Orders.
Solis requires issuing bank validation for all credit card shipment. When paying via credit card the ship to address must be validated as an address of record by the issuing bank. Solis requires phone and bank validation of all high dollar orders at its discretion.
Frequently Asked Questions:
1. When will my credit card be charged?
Solis doesn't charge your card until your order is ready to ship. In the event your item is sold out or some other issue arises, a customer service representative will contact you via phone or email. Solis will process your card for an authorization (an approval on a cardholder account for a sale amount) when placing your order. When you order is ready to ship we will finalize the transaction and process a charge to your card.
2. How do I pay via PayPal?
In order to process a payment through PayPal, you must first sign up for a free PayPal account at www.PayPal.com. PayPal ensures you 100% protection to make online purchases while keeping your financial information secure.
3. How long does it take for a refund from Solis to reflect on my credit card?
Depending on the policies of your financial institution, it may take up to 14 - 31 business days from the date your refund was processed to appear on your credit card statement.
4. How long does it take for a refund from Solis to reflect in my PayPal account?
Depending on your method of payment through PayPal (bank account withdrawal, eCheck, etc.), it may take up to 14 business days from the date your refund was processed to appear in your PayPal account.
Most items ship within 24 to 48 hours, for validated orders. Items are usually shipped next business day and have a transit time of approximately 2-3 days to major metropolitan areas, and 5-8 days to more rural areas. We do not process orders on the weekend, so orders placed on Friday usually ship out on Monday.
Solis Ships Via FedEx - FedEx Services Overview
FedEx SmartPost - FedEx SmartPost is an efficient, value-oriented, and timely way to ship packages for residential delivery. Fedex pick up, sort, line haul, track, delivery confirmation and deliver your packages by leveraging the delivery network and capabilities of the USPS. Transit Times: 2-8 Days (longer time-in-transit outside the continental 48 states). With west and mid-west USA destinations typically delivered in 2-5 days. Service Days: Monday through Saturday. Delivery Area: Domestic U.S. coverage. Smartpost is not offered for Alaska, Hawaii or international orders.
Fedex Ground - The only service of its kind dedicated to residential customers, FedEx Home Delivery serves virtually 100 percent of the U.S. population. This residential-only network provides guaranteed delivery options to fit the way you live, work and shop today—delivery in the evenings, on Saturdays and even by appointment. FedEx Ground provides 100-percent coverage to every business address in the United States, with small-package delivery in one to five business days in the continental U.S.. Delivery Times: 1–5 business days within the contiguous U.S. Service Days: Tuesday–Saturday. Delivery is between 9 a.m. and 8 p.m. We do not offer Fedex service for Alaska or Hawaii.
FedEx 2 Day, USA: FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to every U.S. address and to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time guaranteed. We do not offer Fedex service for Alaska or Hawaii.
FedEx Express, International: With unmatched air route authorities and an extensive air/ground infrastructure, FedEx Express provides customs-cleared, door-to-door service to more international locations than its competitors. International express delivery is guaranteed to more than 220 countries and territories, with a variety of time-definite services to meet distinct customer needs.
International Order Verification - Verification Team will require international buyers to: Present copies of the original credit card, valid government photo ID and credit card statement including billing address. For Paypal users, a valid and confirmed Paypal account and address. The "bill to" and "ship to" address must be the same address and validated on the credit card statement or confirmed with issuing bank.
International Payment - Payment options include credit card or PayPal via our secure website. In an effort to protect all parties from credit card fraud, our Verification Team may require its users to: Present copies of the original credit card, photo ID and credit card statement including billing address. For Paypal users, a valid and confirmed Paypal account and address.
Currency - All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates.
Countries we ship with validated and verification orders -Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)
International Shipping Terms - "FOB origin" indicating the buyer pays shipping cost, and takes responsibility for the goods when the goods leave our warehouse. The "bill to" and "ship to" address must be the same address and validated on the credit card statement or confirmed with issuing bank.
International Duties and Taxes - International shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Solis does not refund customs, duties or taxes associated with international orders.
International Refused Shipments / Delivery Failure - Buyer is liable for return shipping, duties, taxes, and for all other associated fees when any of the following circumstances occur. Absolutely no refunds will be issued. 1. For refused delivery of your parcel for any reason. 2. The carrier makes 3 unsuccessful attempts to deliver your parcel to your address because you are not at home and/or do not pay duties and taxes. 3. You provided an invalid address. 4. Your parcel is returned by customs because your merchandise is restricted from import into your country. 5. Refusal to pay duties and taxes.
International Backorder / Out Of Stock - Sometimes an order may be backordered or out of stock. If your entire order is out-of-stock, your order will be cancelled. Occasionally, part of an order may be out of stock or backordered shipment will be made when all items in your order have arrived. We do not make partial shipments.
International Returns and exchanges - All international sales are final. We are unable to accept returns or exchanges for international shipments.
Fraud Reporting -In the event of any investigation of unlawful activities by local, state, national and/or international authorities, Solis reserves the right to disclose personal information as required. Any party or individual conducting unlawful activities on Solis will be reported to the proper authorities, including disclosure of personal information relating to any investigation of said activities.
Our privacy policy is simple. We will not provide, rent, or make available in any way, our customer information to any parties outside of SUSA, Inc. Period. All customer information is stored offline in an encrypted format in a secure data environment. No personally identifiable information is collected on visitors to our site.... Privacy Policy
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