Info

Solis Asia Pacific Office - Japan, Hong Kong, Korea, China, Taiwan, Australia, Singapore, Indonesia, Malaysia, Thailand, India, SE Asia and Middle East

You may return most items sold by SolisCompany.com within 21 day from the date of shipment. All returns from the Continental United States can be returned for a full refund of the subtotal* amount before shipping charges. Please include your order number, name, address and phone number for quick and efficient processing.

You may also return online purchases at any Solis Retail Stores within 21 day from the date of shipment for an in-store credit. In-store returns require a copy of your packing slip or order confirmation, for prompt and expeditious handling. Refund request are accepted in-store, the refund will be issued to the method of payment by the company headquarters.

Solis Holiday Return Policy - For the holiday season, Solis will extend the period allowed for returns to accept all items purchased after November 27th to be returned for a full refund by January 9th, or 30 days after the purchase date, whichever is later.

We are unable to accept returns of certain items, including:
* Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap). * Any item that is not in its original condition, is damaged, or is missing parts. * Any product missing the serial number or UPC. * Underwear or Swimsuits * Last Call Sale Items * Grooming Products

All items that do not meet our return policy will be returned to the customer at their expense. Any item that shipping is not paid for within 14 days of 1st contact to the customer will be forfeited.

Unwashed, unworn, or defective merchandise may be returned with or without a receipt. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow two billing cycles for the credit to appear on the credit card's printed statement. We do ask that you pay the cost of the original shipping. For a full item credit: returns must include all original attached tags, boxes, authenticity certificates and in original brand new condition. Items return without original tags, boxes, and authenticity certificates or in original new condition will not be accepted.

All international sales are final. We are unable to accept returns for international shipments including Canada, Hawaii and Alaska.

When returning an item for an exchange please list the item or items you want to exchange. If applicable, include payment for the difference in price of items and shipping. Shipping cost are as follows 1item $6.95 – 2items $7.95, 3 items or more $8.95. We are unable to accept personal checks at this time. Please include a Certified Check or Money order with your exchange.

You may also exchange online purchases at any Solis Retail Stores within 21 day from the date of shipment for an in-store credit. In-store exchanges require a copy of your packing slip or order confirmation, for prompt and expeditious handling.

All international sales are final. We are unable to accept returns for international shipments including Canada, Hawaii and Alaska.

If you return an item that was shipped directly to you from SolisCompany.com, you'll receive a credit for the value of your return. If the item was not shipped directly to you the credit will be issued to the original purchaser.

All returns and or exchanges MUST include Order# name, address & phone#. Items received without this information will not be processed.

Returns and or Exchanges send to: Solis Company Headquarters, Retail and Order Management 682 Wells rd. Boulder City, NV 89005

Most items ship within 24 to 48 hours, for validated orders. Items are usually shipped next business day and have a transit time of approximately 2-3 days to major metropolitan areas, and 5-7 days to more rural areas. We do not process orders on the weekend, so orders placed on Friday usually ship out on Monday.

FedEx SmartPost - FedEx SmartPost picks up, provides line haul, and delivers the packages to a USPS facility for final delivery by a postal carrier. Transit Times: 2-7 Days (longer time-in-transit outside the continental 48 states). Service Days: Monday through Saturday. Delivery Area: Domestic U.S. coverage, including Alaska, Hawaii, P.O. boxes, and Military APO/FPO destinations.

Fedex Ground - The only service of its kind dedicated to residential customers, FedEx Home Delivery serves virtually 100 percent of the U.S. population. This residential-only network provides guaranteed delivery options to fit the way you live, work and shop today—delivery in the evenings, on Saturdays and even by appointment. FedEx Ground provides 100-percent coverage to every business address in the United States, with small-package delivery in one to five business days in the continental U.S. and in three to seven business days to Alaska and Hawaii. Delivery Times: 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii. Check transit times. Service Days Tuesday–Saturday. Delivery is between 9 a.m. and 8 p.m.

FedEx 2 Day, USA: FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to every U.S. address and to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time guaranteed.

FedEx Express, International: With unmatched air route authorities and an extensive air/ground infrastructure, FedEx Express provides customs-cleared, door-to-door service to more international locations than its competitors. International express delivery is guaranteed to more than 220 countries and territories, with a variety of time-definite services to meet distinct customer needs.

We are unable to accept returns for international shipments including Canada, Hawaii and Alaska.

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates.

International shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Solis does not refund customs, duties or taxes associated with international orders.

Solis is dedicated to creating a safe and easy shopping experience for our customers. We currently accept the following methods of payment: Visa MasterCard Discover PayPal and Money Orders.

Solis requires issuing bank validation for all credit card shipment. When paying via credit card the ship to address must be validated as an address of record by the issuing bank. Solis requires phone and bank validation of all high dollar orders at its discretion.

Frequently Asked Questions:
1. When will my credit card be charged?
Solis doesn't charge your card until your order is ready to ship. In the event your item is sold out or some other issue arises, a customer service representative will contact you via phone or email. Solis will process your card for an authorization (an approval on a cardholder account for a sale amount) when placing your order. When you order is ready to ship we will finalize the transaction and process a charge to your card.
2. How do I pay via PayPal?
In order to process a payment through PayPal, you must first sign up for a free PayPal account at www.PayPal.com. PayPal ensures you 100% protection to make online purchases while keeping your financial information secure.
3. How long does it take for a refund from Solis to reflect on my credit card?
Depending on the policies of your financial institution, it may take up to 14 - 31 business days from the date your refund was processed to appear on your credit card statement.
4. How long does it take for a refund from Solis to reflect in my PayPal account?
Depending on your method of payment through PayPal (bank account withdrawal, eCheck, etc.), it may take up to 14 business days from the date your refund was processed to appear in your PayPal account.